Refunds are only processed via the same payment method it was received on. If you have paid by card, we cannot issue you a cash refund.

All refunds are subject to an admin fee of 3%

If you have paid via our website, the credit cards are processed by a third party. If a refund is due, the application will be made to the 3^rd party and it may take up to 45 days.

As the group organiser, by making payment it is understood you have accepted & explained this information to your group and agreed to any conditions during the booking process.