Refunds are only processed via the same payment method it was received on. If you have paid by card, we cannot issue you a cash refund.

All refunds are subject to an admin fee of 3%

If you have paid via our website, the credit cards are processed by a third party. If a refund is due, the application will be made to the 3rd party and it may take up to 45 days.

As the group organiser, by making payment it is understood you have accepted & explained this information to your group and agreed to any conditions during the booking process.