Our drivers are always in touch with the ground team at the departure points to advise of any additional traffic info and they are driving guests everyday to our locations.

Many external drivers are not familiar with the area and if there is traffic there can be detours which any private drivers or taxis will not know about.

Please remember just because you gave them the Google map location, does not mean they know how to navigate to the departure point.

Our teams are unable to assist to book you a gojek/grab/taxi due to local regulations.