No Show is 100% Cancellation Fee – inclusive of not arriving on time for departure or if you have simply booked the wrong ticket.

For changes if you have booked the wrong ticket – please see your confirmation email for the terms and conditions of changes.

Being late falls under the cancellation policy – the boat will not wait for late guests.

Refunds are only processed via the same payment method it was received on. If you have paid by card, we cannot issue you a cash refund.

All refunds are subject to an admin fee of 3%

If you have paid via our website, the credit cards are processed by a third party. If a refund is due, the application will be made to the 3^rd party and it may take up to 45 days.

As the group organiser, by making payment it is understood you have accepted & explained this information to your group and agreed to any conditions during the booking process.

Cancellations 7 days to 48 hours prior to departure, 50% cancellation fee of amount paid + 3% admin fee.

Cancellations more than 8 days prior to departure, 20% cancellation fee of amount paid + 3% admin fee.

Private Charters are subject to different cancellation policies based on the destination. Information is provided on the charter invoices.

If you would like to change dates or times after payment has been made, there is a change fee of Rp50,000 per seat. Changes can only be made up to 48 hrs prior to departure.

Due to demand and limited seats on Kai Koa, if the trip is cancelled or you are wishing to change dates/schedule time within 48 hours of departure, the trip is non refundable/ non changeable to an alternative date/scheduled time.

Private Charters are subject to different change policies based on the destination. Information is provided on the charter invoices.

We are unable to offer changes or credits for any flight travel changes, flight delays, cancellations, traffic delays, change of mind circumstances or other – please refer to your travel insurance policy and we can provide you with a formal cancellation letter.